The support structure — three channels for fast solutions
FAQ Hub
Quick answers to the most common questions — password reset, connecting a domain, subscription invoices, adding users and upgrading a plan. The solution is usually just one click away.
Troubleshooting
Organized step-by-step guides for common problems: a site that won't load, images that don't display, Google Analytics not reporting and more — with clear actions you can take right away.
Documentation
Advanced guides for developers and system administrators: Webydo API, advanced DNS settings, Enterprise security, and performance and Core Web Vitals optimization.
Common troubleshooting — quick guide
Before you open a service request, it's worth trying the quick solutions. Most issues are resolved in a few simple steps — and here are the most common ones:
- Site won't load? Check your internet connection, clear your browser cache (Ctrl+Shift+Del), try Incognito mode and make sure the domain is connected correctly (DNS).
- Image problems? Make sure the file has fully loaded, that the format is supported (JPG/PNG/WebP) and that the size does not exceed 2MB. Clear the cache and refresh.
- Google Analytics not working? Make sure the Tracking ID is correct (GA4), that the code is installed on every page, and wait 24-48 hours for initial data.
Frequently asked questions — instant answers
We've gathered the most common questions about managing your site for you, with clear answers you can apply yourself in minutes:
- Password reset — click 'Forgot password' on the login page; a reset link will be sent to your email and is valid for 24 hours.
- Connecting a domain — Admin panel > Settings > Domain; updating DNS records with your domain registrar takes 24-48 hours.
- Subscription invoices — Admin panel > Account settings > Invoices and payments; PDF download and full payment history.
- Adding a user — Admin panel > Users and permissions > Add user; choose a permission level (Admin/Editor/Viewer).
- Upgrading or downgrading a plan — through your support representative or the 'Upgrade plan' button; the change takes effect immediately and the rate is prorated.
Didn't find a solution? A human is always available
Sometimes you need a real person on the other end of the line. The Kidum Plus team of experts is available to open a fast service request at VIP standard, or via real-time Live chat. Our average response time is under two hours, support is comprehensive and it's all in Hebrew. Your digital empire is in safe hands.
- Fast service request at VIP standard
- Real-time Live chat
- Average response time under two hours
- Full human support in Hebrew
Your empire is in safe hands. How can we help today?
Need help? Open a new service request, start a Live chat, call 074-7174040 or send us a WhatsApp. The support team is here for you — always in Hebrew, always fast.